Remote Patient Monitoring Tech Support System (RPMTSS™)

The Clinical Technology Solutions Remote Patient Monitoring Tech Support System (RPMTSS™) enables remote support for patient monitoring systems, giving facilities on-site-level service without the travel time, expense, and delay of dispatching a technician. This self-contained system allows our technicians to remotely diagnose, configure, assist, and train customers on their patient monitoring systems — starting at $175 per hour during business hours with as little as a two-hour minimum, reducing the hourly support charge compared to on-site service.

The RPMTSS™ is a custom-designed system that contains all the equipment needed to provide on-site-level repair support for your patient monitoring system. With the assistance of your biomedical technician to set up the equipment, we connect remotely and your biomed becomes our hands and feet for supporting your systems. Not only does your biomed learn the patient monitoring system while assisting us, they also become comfortable servicing the systems independently going forward.

The RPMTSS™ provides on-demand support at a much lower cost than on-site service, and keeping it maintained on-site gives your facility same-day assistance to resolve problems without waiting on the OEM for support. It can be shipped overnight via FedEx or UPS and is available on a weekly, monthly, or annual basis, with express shipping available on request.

Supports All Your Patient Monitoring Needs

GE Telemetry Systems:

• ApexPro and ApexPro CH Telemetry Systems
• GE ApexPro FH Telemetry System
• GE Enterprise Access System (EAS) — ApexPro CH, ApexPro FH, CARESCAPE™ T14, CARESCAPE™ T4
• GE CICs (MAI700, MAS700, MP100, Bedrock, and BCM)
• GE Telemetry Servers (MP100R, ATS, and BCM)
• GE bedside and portable patient monitors (B Series, Solar, Dash, and more)

RPMTSS™ Capabilities

• Telemetry Health Check
• Telemetry transmitter tuning and calibration
• Telemetry receiver diagnostics and calibration
• Telemetry Tune Up — we ship the Remote Telemetry Tune Up (RTTU™) kit with all components needed for repair and walk your biomed through parts replacement
• Enterprise Access System (EAS) diagnostics, configuration, and calibration
• CIC troubleshooting, diagnostics, configuration, and imaging
• Telemetry server troubleshooting, diagnostics, configuration, and imaging
• Remote log pulling for patient incident investigation
• Patient monitoring network diagnostics and configuration
• Patient monitoring software updates and upgrades
• Biomed training